Contact Cardif Pinnacle

We can be contacted at:

Pinnacle House
A1 Barnet Way, Borehamwood
Hertfordshire, WD6 2XX.
United Kingdom.

Telephone : +44 (0)20 8207 9000

Facsimile : +44 (0)20 8953 6222

e-Mail : info

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Important Company Information

Cardif Pinnacle is a trading style of Pinnacle Insurance plc.

This website is controlled by Pinnacle Insurance plc, a public limited company registered in England and Wales under registration number 1007798. Our registered address is:

Pinnacle House
A1 Barnet Way
Borehamwood
Hertfordshire
WD6 2XX
United Kingdom

A member of Cardif Pinnacle Insurance Holdings plc. A BNP-PARIBAS Company.

Pinnacle Insurance plc is authorised and regulated by the Financial Services Authority. Pinnacle Insurance plc appears on the Financial Services Authority's (FSA) Register and our FSA Register Number is 110866. www.fsa.gov.uk/register

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Our Customer Service

We take great pride in the quality of service that we deliver to our customers. It is always our intention to provide a first class standard of service. However, any complaints you may have regarding this insurance cover should be addressed to:

Customer Relations Manager
helpucover
Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire WD6 2XX
Telephone : 020 8207 9250

Please quote your policy or claim number so that your enquiry can be dealt with quickly. Should you remain dissatisfied, you should ask for your complaint to be considered with helpucover's internal appeals procedure. If the matter is still not resolved to your satisfaction you have the right to refer your complaint to:

The Financial Ombudsman Service (FOS)
South Quay Plaza, 183 Marsh Wall,
London, E14 9SR

There are some instances when the FOS cannot consider complaints. This procedure will not prejudice your right to take legal proceedings.

We are covered by the Financial Services Compensation Scheme (the Scheme). You may be entitled to compensation from the Scheme if we cannot meet our obligations. Further information about compensation arrangements is available from the Financial Services Compensation Scheme, telephone number 020 7892 7300 or www.fscs.org.uk

The parties to this contract are free to choose the law applicable to it. If you live in Scotland, Northern Ireland, the Channel Islands or the Isle of Man you may choose to commence legal proceedings in your local courts. In any other cases unless there is agreement to the contrary English law will apply.

Our Complaints Publication Report can be accessed here.

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Pinnacle Place
1 Elstree Way
Borehamwood
Hertfordshire
WD6 1RN

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